NASSIT Visits Ghana

 

Good corporate leaders are always on their toes to learn best practices from across the world to incorporate into the operations of the entities that they head.

As such, the Chairman of the Board of Trustees of the National Social Security and Insurance Trust (NASSIT), Professor Joseph Kamara; Director General, Mohamed Fuad Daboh and Head of NASSIT Litigation Department, Israel Jah, are on a working visit to the Ghana Social Security and National Insurance Trust (SSNI).

Their mission is to see firsthand the proceedings of the Ghana SSNI Social Security Court, ahead of the start of a specialized NASSIT Social Security Court, which is at an advanced stage of its setting up.

On Saturday 13th July, the team witnessed prosecution proceedings of delinquent institutions. Over 100 cases were tried in 2 separate Saturday courts.

When the NASSIT Court is commissioned, it will not only expedite the pursuit of delinquent/non-complying institutions but also improve compliance rate. This will not only get more workers covered but will also increase contributions to the Trust.

Since his appointment as NASSIT DG in June 2018, Fuad Daboh has been a big game changer in an institution that had very little respect with the tens of thousands of customers that it serves. In order to change the narrative of an inefficient Trust into one that is seen as efficient effective and customer friendly, the first thing DG Daboh did was to visit all the branches across the country to familiarize himself with staffs and their constraints.

He assured them that the days of discriminatory treatment in the Trust were over, and that everyone should put aside their personal differences and be ready to pull in one direction. He assured the staff that under his administration no one would be victimized whilst calling for punctuality and maximum output.

Today, because of the motivation that he gave staffs, NASSIT is raking in record contributions whilst many delinquent institutions have become complaint resulting in the registering of about 215, 000 new members.

Whilst pensioners used to grumble of poor shoddy service, their claims are now promptly honored before the end of every month and the method of payment digitalized making it very easy to access one’s pension through the banks.

DG Daboh who spent several years as deputy DG and is familiar with the constraints of the Trust and its customers has also established customer toll free hotlines that can be used to make complaints and comments about the operations of the Trust which is a very useful tool for constantly improving on performance.

Monitoring and supervision being the backbone of transparency and accountability, DG Daboh has provided motor cycles to monitors I order to make them perform their duties better.

Contributors and pensioners can rest assured that under the leadership of DG Daboh, NASSIT which is charged with the statutory mandate to provide retirement and other benefits.

Achievements of the DG so far

Improvement in staff morale

Hotlines for customer complaints and comments

Mobility for monitors

Record contributions

New NW office

Improve service delivery to customers